User GuidesBack to Flexor Software User Guides
Make sure that Flexor is selected next to Flexor Application as per the screen shot below. This allows the CRM application to send the number to Flexor.
Flexor Manager allows you to specify different types for the numbers in your CRM application. This means that when you click-to-dial a number, the most appropriate device will be used to make the call.
To label a number as being of a particular type, prefix it with one of the following codes:
|Code||Type of number|
|tel:||A PSTN number, a landline or mobile phone external to your organisation|
|x:||An internal phone number within your organisation
|skype:||A Skype user name|
|sip:||A SIP URI|
|iax2:||An IAX2 URI|
The different devices that you connect Flexor to report which types of number they are capable of working with. A couple of examples:
Most of the CRM application integrations with Flexor Manager allow you to specify a default type for numbers, to save you having to set an explicit type for every number in your database. Initially this is set to be the PSTN type.
Sample Outlook contact showing explicit number types. The "Business" entry is of the default type, The "Home" field lists an internal extension, and the "Business Fax" field is, set to be the Skype test call service ID, as an example of how you could configure Flexor to call a skype name if required.
Camrivox is currently expanding its support for other languages. In the meantime, this web page can be accessed in other languages using Google's automated translation service below: